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Email Whitelist Instructions

Since your ISP probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book. All also known as whitelisting.

ISPs Yahoo, Hotmail Live, Windows Live and MSN, Gmail

Email Clients: Outlook 2003 (or higher), Mozilla Thunderbird, Blackberrys,

Gmail back to top

To make sure email gets delivered to your inbox, you must add the email address  to your contacts list.

  1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
  2. Click the "Add  to Contacts List" from the list that appears.
  3. You will now see  appear under the link "Contacts" on the left side of the page.
  4. Click the link "Contacts" and the in the "Search Contacts" form field.
  5. Now you can select to move to a contact list of choice and edit any details.

 

Yahoo! Mail back to top

If you are not receiving email you are expecting, there are two things you can do:

  1. Use the "Not Spam" button in your Bulk folder.
  2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

  1. - Check your Yahoo! Bulk folder
  2. - If you see the email from  , highlight it and click "Not Spam"
  3. - This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click "Options" in the top right navigation bar
  2. Select "Mail Options" from the list that drops down
  3. Choose "Filters" located on the left side of the page
  4. Click the "Add" button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, "header" or "to".
  6. Choose the criterion by which you want a match to be made, such as "contains"
  7. Enter the text string to compare. For example:   from  
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

Hotmail Live, Windows Live and MSN back to top

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

 

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the "Junk" folder if you do not see the   in your inbox
  2. Click the "Mark as safe" link
  3. Add   to your Safe List
  4. Mark Sender as Safe

    Attachments, pictures, and links in this message have been blocked for your safety. Show content

    -

    From:     You may not know this sender. Mark as safe | Mark as unsafe
    Sent: Thu 6/14/07 12:00 AM
    Reply-to:

  1. Click "Show content" to view the body of the email if it contains images and HTML
  2. Click "Mark as safe"
  3.   will now be added to your list of "Safe senders"

Manually Add to Safe List

  1. Click "Options" in the upper right corner of your Hotmail screen
  2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
  3. Click the link "Safe senders"
  4. Enter the email address " "
  5. Click "Add to list"

Outlook 2003 (or higher) back to top

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

  • Change their automatic download settings
  • Add sender to your address book
  • Add your email or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML email
  2. Choose "Change automatic download settings" option
  3. When the popup comes up, uncheck the first box in the list that says "don�t download pictures or other HTML content automatically
  4. Click "OK"

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose "Add to contacts" option

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email
  2. Choose "Add the domain to the safe sender list" option

BlackBerrys back to top

  1. Scroll up to the message header
  2. Get to the field where   is listed, click the Berry button and then click Show Address
  3. Click the Berry button and then click Add to contacts

Mozilla Thunderbird back to top

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the "From" address,   into the email dialogue box
  5. Click OK

 

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