IndiaRush Return Policy
(a) 15 Day Replacement Policy
On receipt of a damaged or defective product, the product will be replaced within 15 days of delivery at no additional cost. The 15 Day Replacement Policy is applicable on all physical products available and sold on IndiaRush.com.
Kindly note that though damaged and defective products are covered under the 15 Day Replacement Policy, if you are not satisfied with the product then you can ask for an exchange under the 15 Day Exchange Policy.
Points to be noted under any circumstances of return :-
Products should be returned in the original receipt condition and we will not be able to accept return under the following scenarios:-
- Damaged product as a result of usage
- Any consumable item which has been used
- Tampered products with missing bar codes
- Opened perfumes and socks
- Damage and defect which is not covered under the warranty given by the manufacturer
- Products returned without original packaging and all other accessories included in the Delivery box.
The 15 Day Replacement Policy is applicable for all physical products sold on IndiaRush. Replacement scenarios are subject to the availability conditions on IndiaRush.com
In case you are not happy with the clothing product you have purchased, the same can be returned to IndiaRush under the 15 Day Exchange Policy.
(b) 15 Day Exchange Policy
All products are covered under the 15 Day Exchange Policy in cases of dissatisfaction related to the purchased product. In case you are not satisfied with the product or it does not fit you well, then we offer you to replace the same by placing another order on our website of the equivalent for higher amount or getting a coupon code for future redemption.
Kindly ensure that clothes are not used, altered, washed or damaged in any manner and have all the original tags and accessories.
Opened perfumes and socks are not covered under the Exchange Policy.
What is the process for Return?
In case of damaged or defective product, kindly inform us as soon as you receive the consignment and we will arrange for a pick-up and send a brand new replacement at no additional cost.
Kindly ensure the returned product is in its original packaging condition.
What is the process of return of a Clothing product?
In case you are not satisfied with the product fitting, you can inform us for an exchange. Under our 15 Day Exchange Policy, you can request for an exchange of the product within 15 Days of Delivery.
Please ensure that the product is returned in the original condition you had received it. We will ship you an exchange, at no extra cost to you. Alternatively you can place a fresh order on our website of the same amount.
What is the process of Order Cancellation?
Any order can be cancelled before the product has been shipped. Kindly call us and inform. In case the product is already shipped but not yet delivered, kindly call us and we will take care of the same with our logistics partner. We will issue a coupon code of equivalent purchased amount which you can use to purchase any product from our website in the future. No refunds will be processed for Cancellations.
Unfortunately, an order cannot be cancelled in case a delivery has already been made.
What is the cancellation request processing time?
Once you have requested for a cancellation, it will take us 1-2 working days for order cancellation and refund initiation. We will inform you once the process has been completed.
Kindly note, In case of prepaid payments, the money is transferred back to the source of payment and it may take from 5-21 days for the refund to be processed, depending on different banks. Kindly get in touch with your bank with your transaction number in case there is any delay further to what we have mentioned post confirmation of refund from IndiaRush.com.
What are the modes of refund available after cancellation?
Incase of Prepaid Orders, the amount is refunded back to the source through which the payment was made for the transaction.
Incase of COD Orders, the amount will be refunded on every 3rd & 17th of every month in your account as a deposit for deliveries from 1-15th and 16-31st of respective months.
*Note - We will not accept returns or replacement from the same Email Id more than once in span of 3 months
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