Account Related Questions
Shipping and Delivery Questions
Order Status Questions
If I want to return the product I have purchased, what do I do?
A : If you are not 100% satisfied with the product your have purchased from www.indiarush.com, you can return within 15 days of your purchase and get a full refund.(P.S. Returned products should not be damaged, should be in the state in which you received and in the original packaging)
In how much time is the refund processed?
A : It may take 4-5 business days for your return to reach IndiaRush Fulfillment Centre. Once it is received and inspected (within 72 working hours), your refund will be processed and will reflect in your account in 3-4 business days. Please note that depending on your Credit/Debit Card company, it may take additional 5-6 business days for the amount to reflect in your account.
If I don’t like the product I purchased, can I get a replacement?
A : You can Contact Us @ 0120-6151800 or email@example.com and will replace your purchase with any of your chosen “new” product (Of the same amount of original purchase). New order will be processed only upon receipt of the old purchase.
If I return my purchased product, will I bear the shipment charges?
A : No, IndiaRush will bear the Shipment charges of your returned product(s), only incase the product is not damaged/tampered and is in original packaging.
If the item I have bought goes on sale after I have purchased it, will you match the prices?
A : Yes! If an item of your order from India Rush goes on sale within 3 days of your purchase, Just contact us during those 3 days and we will be glad to refund the difference to your original mode of payment.
Will I get to know if the product I choose is going on sale?
A : Unfortunately, items that go on sale are not marked down unless it actually happens.The best way to catch the sale is to check out the “Sale” page.
How do I order a product that has gone “Out of Stock”?
A : Unfortunately, your chosen product is not available, but you can mail us at firstname.lastname@example.org and we will let you know once it is available for sale.
How do I Un-subscribe from any of your mailing lists?
A : There are two easy methods to un-subscribe from our mailing list
Call us @ 0120-6151800 and our customer care representative will process your request.
Email us at email@example.com and our customer care representative will un-subscribe your email address.
How do I write a Review on a product?
A : You can write a review on any product in these simple steps:
On any product page, scroll down and below “Subscribe by email” you will see a button titled “Be the first to review this product”.
Once you click on that button, you will see an image of the product, your Nickname, Review Summary and Review of the product boxes. Please fill in as much as you want.
Then click on “Submit Review” button.
How to get coupons ?
A : IndiaRush notifies its customers about any promotional activity on the site through mail.
Account Related Questions
What all is there in “My Account”?
A : “My Account” contains all details regarding your transactions. You can view and update any and every detail by accessing your “My Account: page. You can track your order, change password, edit address and phone details. You can even check the status of your order through “My Account”
How do I know that my Order has been confirmed and will be processed?
A : Once your payment has been successfully processed, you will receive a confirmation mail from firstname.lastname@example.org. This mail will contain your Order details like Order ID, Product details. Kindly use your Order ID as reference while interacting with our customer service agent.
What are the available “Payment Modes” on your site?
A : The available “Payment Modes” are
Will it be safe if I use my Credit Card on your site?
A : Yes! IndiaRush.com understands you want your personal information safe and it is very important to you. We use a wide range of electronic security measures and devices to protect your data and information from unauthorized access.
Will it be safe it I use my Debit Card on your site?
A : Yes! IndiaRush.com understands that your personal data if important to you. We ensure there is no breach and violation in the rules and regulations set for Online Payment Security.
Do you have “Cash on Delivery” option as a mode of payment?
A : Sorry, Currently we do not have “Cash on Delivery” option as a Mode of Payment. But we will surely have the same in some months.
Do you charge VAT/Service Tax on any purchase?
A : IndiaRush.com does not charge any extra tax for Online Purchase. By law we are required to pay the Tax amount to the government, so that amount is implicit in your purchase value. You are not required to make any additional payment.
Do you accept International Credit Cards?
A : Sorry, currently we do not accept International Credit Cards
How will I get to know if it is safe to shop from your site?
A : IndiaRush.com is pleasured to offer a safe and secure Online Shopping Experience. We are committed to protect your personal information from any violation and offer 100% satisfaction.
If I have any account on your site, what benefits will I get?
A : Your Account on IndiaRush offers many benefits :
Information about latest deals
What is your “Shipping” and “Return” Policy?
A : IndiaRush.com offers FREE SHIPPING on all orders placed on the site, with no minimum order size or special exceptions.
We believe that our customers should not pay for domestic return shipping either. So if you are not 100% satisfied with your purchase, then you can return your purchase with 15 days. There are no charges for return shipment.
For assistance with your return, kindly contact us @ 0120-6151800 | email@example.com
I need assistance. How can I get it?
A : We Care for you and are here to help you.
You can choose to :
Call @ 0120-6151800 : 24/7, 365 days in the Year
Mail us at firstname.lastname@example.org . We will respond to your mail as soon as possible.
Shipping and Delivery Questions
How long will it take for my order to get delivered?
A : For shipments of Bean Bags, you should receive your order within 7-8 Business days
For Bags, you should receive your order with 4-5 Business Days
For other Decorates, you should receive your product within 6-7 Business Days
Do you charge any extra shipping charges?
A : All orders shipped across the country are free of shipping charges.
I accidentally filled an incorrect shipping address. How can I change it?
A : If you have just finished placing your order, then immediately call our customer care and we will change the address to the correct one and ship the order to you. Incase you have found it later, then also please call our customer care and we would be happy to get your order to you.
Do you ship internationally?
A : Sorry, currently we do not ship to international locations.
How can I track my order?
A : Once your order is shipped, you will receive a mail from us with the Carrier’s Tracking URL and your Tracking Number. You can use the Tracking Number in the URL to keep a track of your purchase.
If I want to return my purchase, what will be the shipping charges?
A : There are no shipping charges for return shipment.
Are there any additional charges that I will have to bear when I receive my order?
A : No. Once you have placed your order and made the payment, there are no exceptional charges and payments that you will have to give at any time. There will never be any additional charges billed upon delivery.
Are products available on your site covered by Warranty?
A : All branded products available on IndiaRush.com are guaranteed by the Manufacturer and have respective product warranty.
They have a minimum 1 Year Warranty and can be serviced at any Authorized service Centre.
For non-branded products, IndiaRush.com gives 1 Year Warranty. You can return the product to us if it gets damaged within 1 Year of your purchase.
Order Status Questions
What is the status of my Order?
A : After placing an order, you can anytime track your order status by using the tracking number and Carrier URL provided to you in the Shipment mail.
How do I change or cancel my order?
A : Please contact us @ 0120-6151800 immediately if you need to cancel or change your order. Please be informed that some products are shipped very soon after order is placed, in those cases, it will be very difficult to cancel your order.
We care !!!